https://www.dropbox.com/sh/l21ia7edr7cmx VLad Koretsky Check that your boom microphone is aligned correctly with your mouth. Kindest regards. So to avoid this issue, I always used the mute function within teams, and then there was no issues. Special Bargains! In my case, microphone recorded static, something like crackling noise. iPhone Settings > Bluetooth > On*. Fix works for the Plantronics 5200 also! Your headset sets itself as the default audio device on your phone or computer. @rickhyne. To mute/unmute the call, press the volume button in. We're here to help you to pick out the top 14 Best Wired Headset For Call Center with our handy buying guide. First, you here when you push CTRL + SPACE (Unmuted), next you here it again when you release the shortcut (Muted). it can be disabled from "services" app by changing startup type to Disabled, but that takes effect after restart. Set up a conference call. @lorisvalentini. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I had the same issue. 4. Some softphones require the installation of Plantronics Hub for Windows, and Mac to enable the headset call control functionality. The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Dont use Isopropyl Alcohol because it contains water. Step #3 requires local admin to launch Device Manager, so some users may not be able to access this. I had the problem of people not hearing me after I dropped it. The headset itself is great but disappointed to see that this is a perpetual problem with no resolution. Actually my headset says "No volumen" when I decrease it to 0, and that happens at Windows level, MS Teams has nothing to do. MS Teams is not the one telling the headset to speak, it's the headset having that configuration. No, it's laptop mic/speaker, 2. Another thing to check is whether it's paired with more than 1 device? I soaked my Plantronics Legend in it and it completely restored my low volume microphone issues. 2. Plantronics Voyager Focus Uc Mute On Mute Off Issue. I noticed it will work if I put two fingers over mic near tip of unit. Hi Christina and Pam. The one thing that i did do is reinstall teams but I doubt that is what solved the issue in this wierd way. While the headset LED lights start flashing blue and red, activate the Bluetooth on your mobile phone and search for new devices, 4. More info about Internet Explorer and Microsoft Edge, https://answers.microsoft.com/en-us/skype/forum/all/skype-for-business-interfering-with-headset-audio/c2fb626f-887a-4f5a-ac68-aadb6d92404d. If you have a voip phone, power off the phone for 10 seconds, then plug it back in (If you don't have a voip phone skip this step). Deal. Freida Kirkland Pretty poor service. The unit I have has been working perfectly since new and almost 10 months old. You can test it by just covering the holes with a finger. I was able to disconnect the voice using the Plantronics Hub! Maybe it is just a configuration on the device settings? Are there no Plantronix reps here to defend their reputation? Thank you very much! To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds. One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. I think it might be a great feature, when you attend a call not looking at Teams app. Thank you!I had been taking Teams calls from both my phone and my pc just to have the HW mute function, since Microsoft keeps making it harder to mute with every release. If you have any update about this issue, please feel free to post back. Yep, it works great. May 24, 2021 by @daveblankenship. @rohitdhavade. View orders and track your shipping status, Create and access a list of your products. Since we are using Plantronics headsets we already contacted . \n Unmuting: Reverse of the above, \n 1. change the . Not on mute, software up to date. 5. If the call can still not be unmuted, perform the following: 3. To your questions: 1. Do you have also the audio message "Volume minimum" when decreasing to 0 the volume with the headset? Well scratch that test. I assume the noise canceling is wonky Mar 9, 2017 by 1. It happened after the latest firmware upgrade. It is very disturbing to mute because I hear the mute message (in my USB Plantronics headset) instead of hearing the people on the phone. From the Base: To mute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays. It seems to be less a problem when there are fewer (2 or 3) people on the Zoom. This forum replies or post is based upon my personal experience and does not reflect the opinion or view of my employer. I have been using Aftershokz for a year and it only started happening after a Teams update. lol Good luck on getting some kind of help, if you do find out anything, I would appreciate your posting that here ;D, check the sensors on HUB level and disable :), tromesa604 When I used to fly, I loved the brand but I've got two of these and no one can hear me!?! Ham Burger For other helpful guides visit thePlantronics Voyager 5200 resource center, 1. @heartbeat927, I have the same problem. THANK YOU VERY MUCH FOR YOUR KINDNESS! Not great. Please log in again. Achaz Israel If you forget if the mute is on, instead of saying "can you hear me?" just press the button to toggle the mute and hear the results. Whats the advice ?? I could hear callers, but they couldn't hear me after the first couple of words. I have four headsets all of them are Plantronics edge. I could still hear them. you should disable the sensors on the software plt HUB and test it again most probably the ANC mics are broken or misaligned, Rick Hyne Select " Poly VFOCUS2 Series.". 3. Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. 03-17-2019 First thing you do is make call then check to see if the mute is on! Simply download the Plantronics hub (application) on your device. Touch or click View PDF to the right of Pro Stereo Headset User Guide, which is in the Manuals and Documents section. Thanks for the post above, it helped me! Press J to jump to the feed. Any help would be appreciated and help me fix them when they go wonkers. The Voyager Focus UC is a comfortable, versatile Bluetooth headset from Poly (formerly Plantronics). This is from pressing the physical mute button on the phone. Deal. A tone means the sensors need to be reset. Check Price at Amazon. Mute on/off alerts Mute reminder Headset to PC radio link . I was looking in the Plantronics Hub software for the ability to disable this bit couldnt find it. To mute a call you need to briefly press the mute. A Microsoft customizable chat-based workspace. Choosing the best wired headset for call center can be difficult as there are so many considerations, such as Jabra, Earbay, Arama, New bee, MAIRDI, Nulaxy, TruVoice, Kithouse, Plantronics. I didnt see any response to your challenges, so Ill see if I can help. Have to press the call answer/end button before the mute button will work in Teams. You can add a voice prompt notification by managing your mute features with Plantronics Hub for Windows and Mac. cons: cannot connect webex webapp, no dial-in, call-using-computer-audio-only. Not sure what I'll do. This behavior is really annoying, if you have a friend at Plantronics/Polycom I suggest you to ask him to have configurable options in their software, or at least have a hint how the user can switch it off. From the Base: To mute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. and our If you want to mute the call you can mute it by click on the mute option one time and it will mute the call and clicking it again will un-mute the call. 2 Activate Bluetooth on your phone and set it to search for new devices. (In my previous experience when you spoke and you were muted also a message appeared in the top of the teams screen and now it is NOT appearing). In addition, please try to change another device to see if this issue can be reproduced. Mic works with voice recorder but not on zoom or meet. I have replaced the headset twice from service centre, 10% OFF. The headset is great but the earpiece is a desaster. It's a great product, but while i can change volume and mute calls . 8-7. We also tried to connect teams through a phone and it was not giving the same sounds, so it might be at a device level but your assistance will be very much welcome! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The sound in my headset is distorted or I can hear and echo. I have the same issue as Ben, all was working fine until the last phone (note 10) update a few days ago. It has to be some kind of manufacturing defect. Not on mute, software up to date, Orosound Tilde Pro Hybrid Bluetooth Office Headset, Yealink WH62 Dual Speaker DECT Wireless Office Headset, Discover Adapt 30 Over-The-Head DECT Wireless Headset, Shokz Opencomm Stereo Bone Conduction Bluetooth Headset, Make sure your Voyager 5200 headset is paired to your mobile phone, Reposition the headset on your ear as the sensors may not work, Make sure your headset is paired to your phone, Let your headset completely run out of battery then give it a full charge, Some phones have less efficient Bluetooth and will not give 7 hours of talk time on a single charge. But I want to use my aftershokz as it's perfect for being able to talk to people locally and be in a teams meeting at the same time since they don't cover the ears! Check Price at Amazon. This happened a few years ago and thats why I stopped using the Plantronics earpiece. Very frustrating, but at least there is a work around. ), which allowed you to keep the WebEx app unmuted, while using a . And the so called voice system never works. I wonder if the fact that my voice is coming out of their computer speakers and feeding back somehow is part of the problem. To mute the device, click Mute. Yes, I did so but I treat it as workaround. I'm relieved I can get it to work, but what utter nonsense to put people through. To unmute the device, click Unmute. 495 For windows versions 20H2 - OS Build 19044.1415 and later: . It continutes as long as I have a call open. The other alternative they suggested to me was to join the Teams meeting through a browser. Select Quit Plantronics Hub from the Hub icon menu in the Windows notification area. THANK YOU VERY MUCH! If you were encountering an issue and it is now resolved, please change the post flair to Solved! Here you can get the additional discount of a flat 10% on your favourite purchase by using our Plantronics Mute On Mute Off Problem on your cart. Not sure I agree here! Need help finding the best headset for your situation? Doing it here won't move things I think. I can hear too what they are hearing. Check Price at Amazon. Then select properties. If it is one of Windows 10 1809, 1903 or 1909 this likely to be the known Microsoft issue that has been resolved since Windows 10 2004 OS Build 19041.264. 10% OFF. To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. So it only takes me a few months before everyone says they can barely hear me. Check for the MS Teams feature request/issue reporting page so you can ask for it. If anyone have this problem is better to send it back and ask for refund. Will allow me to hear the tone of the keys being pressed. Jul 6, 2018 by You saved me a new unit or limiting to audio listening only. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance. To mute or unmute your headset, click the headset icon in the System Tray. Avail 10% OFF Coupon Code. Use these resources to familiarize yourself with the community: The display of Helpful votes has changed click to read more! i have to press the mute button up to 30 times before it will mute then seems to work fine after that. @ravihossur. I have a Plantronics USB PLT headset which plays the female voice Mute On and Mute Off message. To take an incoming call, or to disconnect your call, you tap the Call, To redial a number, simply double-tap the Call, To put a call on hold, simply press and hold the Call, To adjust the listening volume, thenyou need to press up or down on the volume. To Turn Off the Mute Reminder System Tray Notification: Open Plantronics Hub. When Im on a Zoom meeting with multiple people, and with the headset connected to the computer audio via USB (not linked to not using my phone), the headset works well as long as I am on mute.