Do you want to work with us in helping to create spaces that are great to work and/or live in? If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. She added: "Someone has got to own it. A public consultation on the future of Gateshead Council's Leisure Services has commenced. This covers things like outside painting, replacement windows and annual gas servicing. If so we can help you claim compensation on a NO Win, NO Fee basis. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. You have the chance to buy up to 10 additional holidays per year. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. % Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. I have to tell you, this week I have had four complaints that have been going on for two years. Please ask your Neighbourhood Housing Team for details. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. Read more about the Housing Capital Investment Programme. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. The site has been designed with residents and local groups to ensure it is easy to use. Wednesday 2nd November 2022. London Repairs update You can now report your non-emergency repairs. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. NE8 1HH If you continue to miss appointments for repair work you may be charged. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Wherever possible we will place the order immediately. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. Gateshead Council. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. To register with My Housing Account, select 'my account' at the top of the Council homepage. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. United Kingdom. Youll be paid a competitive salary plus additional allowances where relevant. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. Gateshead 1 0 obj We hope to reschedule these eventsat a later date. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Gateshead, England. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. 3 0 obj These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. 2 0 obj People really are our greatest asset at Gateshead Council, and we value every employee. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. All rights reserved. Payslips. The panel decides which services they review based on various criteria. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. They should all be done. Connected Voice are collating information about support across Newcastle and Gateshead. stream Failure to do so could give you grounds to make a council house disrepair claim against them. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Our business support events remain cancelled for now. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. East Ham These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. You have the right to appeal if you don't agree with a decision to charge you for repairs. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. 4 0 obj Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. We are Gateshead Council's Housing Team. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. We have guidelines on how long different repairs should take. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. If your repair can't wait until the programme we will carry it out within the normal timescales. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of You can also claim compensation for the damage that has been caused during repair work. Work to the outside of your home may not need an appointment. If this is not possible, we will replace with the items we hold in stock. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. This is known as the Right to Repair scheme. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. We will need to look at what has been damaged so please don't throw anything away. Unfortunately, this job posting is expired. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. The report found the repair centre's ability to handle calls was deemed 'critically low'. This includes both small leaks and emergency repairs. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . Any resident with My Housing Account can access this service. We are Gateshead Council'sHousing Team. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. If we miss an appointment and we didn't contact you, please contact us. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by.