Thanks for the good suggestion. 2 min article; If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. Start an item not as described claim, cite damaged in transit, and get a full refund. And as far as pictures go, you're right. Learn more about our Condition of returns policy. I agree. Otherwise, register and sign in. Who's responsible for return shipping costs depends on why the item is being returned. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. What does the EBAY Commuity feel about this. Best Tips on Getting Compensated for an eBay Item Damaged in Shipping. You won't have to lift a finger as our app does everything automatically after you answer several essential questions related to your purchase. When this happened to me the seller I responded to the buyer my opinion on how to remedy the damaged item. Hopefully this isn't a seller in China. Mail has really dropped off a lot. Leia nossa poltica na ntegra, abaixo, para obter mais detalhes e requisitos especficos por categoria de anncio. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. Grab our Beginners Guide to Selling on eBay to help you get started the right way. Our app can get your gift card cash back, file an insurance claim, and connect you with the loved one in jail. Home Equipment Ebay Returns Who Pays Shipping. We had to file a claim for an item that was sent to us in broken condition (was not damaged in shipping). For packages that have been shipped by Priority Mail (or Priority Mail International), Global Express, or Click-N-Ship labels, the USPS will offer a full refund if the package is delivered late. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. Receive a full refund, partial refund, or replacement item. The following items arent eligible for refund: Its prohibited to seek multiple solutions for the same issue and request your cash back more than once, The issue must be reported within the acceptable time frame, You have 30 calendar days from the estimated delivery date to inform the seller about the incident and discuss refund options, Pick the courier with which you are experiencing the issue, Provide more details about your package and shipment. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. If you decide to mail a letter to the company yourself, we'll tell you how you need to draft it to get exactly what you need. Its important to request the refund within a timely manner. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. All sellers need a filter to keep the "stories" out. In my one account I was what is known as a Power Seller where I sold books, antiques, comics and a number of other general items. You can return the item if the seller accepts returns, but as it's no longer in the exact same condition as when you received it, some sellers might provide a partial refund to account for the loss in the item's value. Honestly, this has left such a bad taste. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. See how to check the status of your return. Thats not even the best part! I learned that the Syandard from EBAY is for the Buyer to pay the shipping charge to return it. To ensure all of our members have a great experience on eBay, most purchases are covered under the eBay Money Back Guarantee. In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. There are several ways you can send an item back to the seller. I shipped an item and it was damaged in shipping. Whatever the reason for a return, as long as its requested within the appropriate time frame, you have to refund the original postage costs. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. Why on earth would you want anyone to spend money sending it back to you? Report the feedback. I sold hundreds of items with 100% feedback. Why should a buyer be out anything because they got something broken? Why should a buyer be out anything because they got something broken? If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. You can also check the progress of your return request at any time. If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Simply retain your proof of postage as-per PayPals terms and conditions and submit a claim for a refund. I was calling them to see what my options were. 2 Select your reason Be as accurate as you can so the seller knows why you want to return the item. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. Find many great new & used options and get the best deals for PLEASURES BY ESTEE LAUDER 3 PC SET PARFUM 3.4 fl oz + 2 LOTIONS 2.5 fl oz NEW at the best online prices at eBay! And the fact that people like myself willnever make another purchaseis of little consequence to them. They can then print the label and use it to send the item back to you. If you need help, you can contact us. Free shipping for many products! One big concern many resellers or potential resellers have is getting an eBay item returned damaged from a customer or be a different item then they originally shipped. eBay is not perfect by any means, and there may be other platforms that take its spot over in the future. This is where eBay, as much as it wants to operate as any other large retail corporation, fails to measure up. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. Specify a refund amount for the item or for the order. It means buyers can get their money back if an item didnt arrive, is faulty or damaged, or doesnt match the listing. "Birth certificates show that you were born. If you are the buyer in this situation, all you need to do is file an Arrived Damaged eBay return and work with the seller in resolving said claim. We are only stating what happened to us- sorry if that is unbelievable. If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. I would love to hear from others that have been on both sides of a case such as mine. Since we are in Canada they figured they could rip us off by sending a broken item that would cost more to ship back tracked that the item itself. This is what Ebay has gotten to and why sellers are the way they are. Jen in Indiana. What I might do is take a chance and send it without tracking. Oh, I totally agree. ( 2 ) Core Charge $360.00. Here's how to send an eBay shipping label from the View return details section: What happens if eBay seller doesnt respond to return request? PayPal Shipping offers an efficient and cost-effective shipping solution for your business, with no added fees. You can also find more information in our full article below. Comment below and let us know what happened and how you resolved it. I'm more irked than upset about this basically because there isno provision for flexibility. Hopefully he will be able to. Para manter essa confiana, esperamos que todos os usurios se tratem com respeito. If an item had been received damaged and the buyer had shown that with a picture, I would either refund without return or pay for the return shipping. You shouldnt have problems getting back the money that the item is worth. Who is responsible for return shipping costs? He had put the charger back in the box without the proper padding and it was definitely tossed around and bent in on several sides. If they deny it, escalate it to eBay and they will more than likely rule in your favor. The Message from EBAY was that I was not found at fault and that this case woul not be reflected on my Seller ratings. Copyright 1995-2023 eBay Inc. All Rights Reserved. Adding tracking details to your return helps protect against delays or issues in the refund process. Estado igual ou inalterado (lista no exaustiva): Queremos ter certeza de que o eBay um espao de vendas justo. The amount of horse-hockey stories that would phone or walk-in was astounding. Find the item in Returns and cancelled orders. eBay eBay has a money back guarantee for when purchased items fail to arrive or even aren't as originally described. I sold an item and buyer said the shirt was faded, so I had to pay return shipping. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. The good news isyou dont need to explore all this yourself! Who is responsible for return shipping costs? Many eBay sellers do not understand that No Returns does not mean No Refunds. So sorry to hear that Donna! Choose Print label. 05-11-2014 High-quality, easy online ordering, quick shipping. I worked retail for 35 years. We do not give refunds and this buyer did not read the terms. We used the other account for our own private purchases. Yes, there are some unscrupulous buyers out there but this is one of those situations where you should have just issued a refund, written off the loss, blocked the buyer and moved on. Here's how to print an eBay return label, if one is available: Go to your Purchase history and find the item in Returns and cancelled orders. Learn more about return shipping. Confirm your return address on the label. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and.