Came back down to get a different room - no apology. Most of the hotels 528 rooms and suites underwent full renovations in 2017-18. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I am so sorry to hear about this experience, please feel free to contact me so we can discuss in more detail. . Rejuvenate at PRIMP spa, break a sweat at our fitness center or enjoy fine dining at our SOUTHGATE Bar & Restaurant before exploring the city. The distinctive, well-appointed hotel rooms and suites combine Art Deco touches, plush bedding, marble bathrooms, minibars, ample desks and Wi-Fi. The concierge breakfast buffet amenity for elite members may be about the best in the country. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The bar area has seating around a fireplace. 160 Central Park South. Pre pandemic we traveled extensively. In hospitality, JW Marriott Team. We finally had the engineer come, and he said oh well the heat is off in the hotel. The JW Marriott Essex House's premier, SOUTHGATE Bar and Restaurant is named after the iconic hotel's location on the southernmost part of Central Park. Now, wanting to dip a toe into the travel scene again, we have booked a few trips. Restrooms & Showers - Private bathroom, shower/tub combination, bathrobes, and slippers We were given a room after a long flight that had been flooded the night before. laura burton, Guest Services / Front Office at JW Marriott Essex House New York, responded to this review. An absolute joke!! Book JW Marriott Essex House New York in New York | Hotels.com more. Which room amenities are available at JW Marriott Essex House New York? Also a lie, and I have the confirmation email to prove it. Many units have large windows overlooking Central Park, but others have views of either the street behind the hotel or a wall. Added another point because the staff was very friendly. JW Marriott Essex House New York - Travelocity Southgate Bar & Restaurant has direct street access and floor-to-ceiling windows overlooking Central Park, which make it popular not only among guests but among visitors and locals alike. Thank you! Food and Beverages - Room service (limited) and minibar (fees may apply). Great surrounding restaurants, fashion houses/venues, entertainment, sightseeing spots/landmarks. Breakfast in the on-site restaurant was a complete waste of money. A place where pursuing your passions is not only welcomed, it's actively encouraged. Lunch Renovated in 2017, JW Marriott Essex House New York offers a full-service spa, a 24-hour gym, and free WiFi in public areas. ~Belinda B/Suburban Chicago, Nice staff and pretty decorations but the facility needs an update and the rooms have erratic temperature systems with awful noises. What food & drink options are available at JW Marriott Essex House New York? The Essex House is located just across the street from, and on the southern edge of, New York's magnificent Central Park. The Grand Salon can accommodate up to 550 people for a reception or 400 . We chose the hotel because it was close to our daughters new apartment. The iconic, 528-room JW Marriott Essex House New York is a luxury hotel located right across the street from the southern edge of Central Park. Finally our third room was acceptable but we had other problems. & Some are sleek and elegant, with marble finishes throughout and spacious counters, while others have more basic shower/tub combos with fabric curtains. And not just pending, a POSTED charge in that amount, PLUS an additional room's night pending on my card. When I told the front desk they said a manager would contact me. However, only suites have coffeemakers (free coffee is available in the lobby), and both internet access and safes are an extra charge. . As someone else said on their review, for the money you pay to stay there you would expect it to have stunningly perfect service but oh no! Book JW Marriott Essex House New York in New York | Hotels.com Imagine my surprise the day after I check out when I discover that my free night and 15k points have been refunded to my account, and the hotel billed me for $1022!! Dinner. JW Marriott Essex House New York | The Hotel Collection | Amex Travel Thank you for your wonderful comments, we look forward to your return visit. Claim your listing for free to respond to reviews, update your profile and much more. The hotel architecture and art deco decor preserves the building's rich history with curated art, delicate flourishes, geometric carpet patterns, silver leaf wall coverings, crystal lamps and chandeliers found throughout the hotel which all reflect the glamour of the fashionable art deco era. Use Spot Hero app to park at countless nearby lots for a fraction of williamsR4048FB, Thank you for taking the time to let us know about your experience while staying with us. Review of JW Marriott Essex House New York Reviewed November 4, 2022 This is a very beautiful and clean hotel. We went to the front desk they gave us another room. Fact or Fakeout: $500,000 Hotel Packages, Vegas Wedding Chapels, and More! Felt completely safe and secure during my stay. When we arrived we were greeted by the wonderful staff, and at breakfast and around the hotel the staff were all super friendly and chatty too. We are open with full services now, I apologize for this experience. I then called Marriott again and, after being hung up on while transferred three separate times, reached a supervisor who told me she'd have the manager of Essex House call me that day. Well, those behind the spas at JW, The Macys Thanksgiving Day Parade is truly a sight to behold so its no wonder that visitors flock to see its fabulous floats. Ask Numiswino about JW Marriott Essex House New York, Ask raeese2015 about JW Marriott Essex House New York, Courtyard New York Manhattan / Times Square, We compared the lowest prices from 7 websites, We compared the lowest prices from 6 websites, Hampton Inn Manhattan / Times Square Central, We compared the lowest prices from 5 websites, Courtyard by Marriott New York Manhattan/Central Park, We compared the lowest prices from 8 websites. Open for There, you're likely to see a mix of business travelers and vacationing families. JW Marriott | Marriott Careers We mentioned both before we arrived. We stayed for a few nights in a junior suite. Bathrooms are clean and come stocked with Aromatherapy Associates toiletries, but the design style varies between rooms. Now, wanting to dip a toe into the travel scene again, we have booked a few trips. Near Rockefeller CenterMake yourself at home in one of the 528 air-conditioned rooms featuring . The restaurant was open limited hours with limited food. Dinner. JW Marriott Essex House New York - Historic Hotels Worldwide JW Marriott Essex House New York - Reservations.com Needless to say, ourWe stayed at this hotel in January and had a great stay. Located on 57th Street at Sixth Avenue, two blocks from Central Park, the hotel puts you within walking distance or a quick subway, New York City is a bucket-list destination thats packed with sights and experiences. Please see our partners for more details. one day well be back to this stunning hotel! What are some of the property amenities at JW Marriott Essex House New York? I've been on the phone with Essex House or Marriott Bonvoy almost every day since then while one blames the entire situation on the other person. The real fun with this hotel started after I checked out. Location. Central Park Restaurants | JW Marriott Essex House New York When we arrived at the front door, there was no one to take our car or bags. Retail is sparse on these park blocks, so there's very little indigenous street life; virtually everyone you'll see there will have a camera hanging around their neck. The temperature would not go above 63. Many travelers enjoy visiting The National 9/11 Memorial & Museum (4.2 miles), World Trade Center Memorial Foundation (4.2 miles), and Hamilton Park (2.1 miles). From Jamilla at check-in, to Ramon, to Omar at the restaurant, to guys at the bell desk everyone treated us like we were guests of honor there. I was VERY surprised to see this room had a shower curtain not even glass paneling for the shower. I would say my expectations are high. Spend your money elsewhere when staying in NYC. I'm so glad you asked!First, there is the "destination fee" which I prefer to refer to as the "destination rip-off". the location is beyond fabulous. The Essex House is also one of New York's go-to luxury hotels for notable names. The Viceroy Santa Monica has partnered with designer Marchesa to offer a $500,000 destination wedding package that includes a Marchesa bridal gown, a 12-setting Lenox china set, and 60 rooms for three nights. Settle into a seat near a cozy fireplace and take in the view of Central Park from our floor-to-ceiling windows. Breakfast Pre pandemic we traveled extensively. I cant begin to describe the horrible nature of our recent stay at this hotel. 182 units; 42 stories; . Bryant Park is a short 20 minute walk through Times Sq. We went to the front desk they gave us another room. Reserve a connector room or suite and expand the living space for your family, friends and groups. Please see our partners for more details. There are nine subway lines within two blocks of the hotel, which makes getting to other sights farther afield -- including Grand Central Terminal, the Empire State Building, and Brooklyn Bridge easy, fast, and cheap. Pets are welcome for a non-refundable fee; weight restrictions apply, and only one pet is allowed per room. JW Marriott Essex House New York. Bonvoy insisted the case was in Essex House's hands and there was nothing further they could do. If you're a regular Marriott property during the pandemic and charging $125/nt, then I really don't expect anything more than a clean room. For a NYC hotel, the rooms are substantial in size! JW Marriott Essex House New York 160 Central Park South, New York, New York, USA, 10019 Tel: +1 212-247-0300 LaGuardia Airport Distance from Property: 10.3 Miles Phone Number: +1 718-533-3400 Visit Website Alternate Airport Transportation Go Airline NYC John F Kennedy International Airport Bed Type and Features - Memory foam bed, a down duvet, a pillow menu, and bed sheets . The room was the typical tiny NYC size. What a treat and I cant wait to be back. This July was horrendous. Brand JW Marriott Built 1931 Renovated 2017 Total meeting space 17,544 sq. Review of JW Marriott Essex House New York Reviewed May 22, 2019 We stayed for 4 nights as Platinum level guests. Unfortunately, my favorite restaurant in house ( Southgate) is still closed although theres plenty of restaurants nearby, walking distance to the Columbus circle. While the Essex House is among the most expensive hotels in Manhattan, pesky fees abound, including a daily resort fee that doesnt cover in-room Wi-Fi or valet parking. JW Marriott Essex House Apartment Rentals - New York, NY - Zillow The JW Marriott Essex House features a total of 17,544 square feet of meeting space across 14 different meeting rooms. JW Marriott Essex House New York boasts elegant rooms with a flat-screen TV with cable and a minibar. $95 for cars. JW Marriott Essex House New York 2,351 reviews #304 of 515 hotels in New York City Save Share 160 Central Park South, New York City, NY 10019 1 (844) 631-0595 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Thank you for the review and we appreciate all of the feedback! The only problemwho really wants to stand outside for, Okay, so one of the worst things ever is when youre enjoying a spa treatment but youre not actually enjoying it because all you can think about is how much time its taking and how many things are piling up on your to-do list during your rubdown. Food was "pretty good" but not nearly worth $36 for a burger with bacon or $31 for a modest salad serving with four medium size grilled shrimp or $30+ for a pasta dish. There's an onsite 24-hour business center. This July was horrendous. We finally had the engineer come, and he said oh well the heat is off in the hotel. Getting around to the Central Park is few blocks away . In fact, one towel was actually fraying.--Definitely avoid the restaurant!!! This July was horrendous. We were given a room after a long flight that had been flooded the night before. 160 Central Park South, New York, New York, USA, 10019, Per room - 1 pet 25 pounds max with USD 150 fee and signed waiver at check-in. The room (2014) was ok but noisy with the aircon vents for the whole building right outside our room. Prices are subject to change. Will definitely return for another stay at JW Marriott Essex House!